{"id":11,"date":"2026-09-26T19:19:40","date_gmt":"2026-09-26T19:19:40","guid":{"rendered":"https:\/\/doctorexplainsstore.eu\/?page_id=11"},"modified":"2026-09-26T19:19:41","modified_gmt":"2026-09-26T19:19:41","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/doctorexplainsstore.eu\/en\/reembolso_devoluciones\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At Doctorexplainsstore we want you to be completely satisfied with your purchase. Since each of our products is manufactured to order, especially for you, this policy clearly explains what you can expect in case something doesn\u2019t turn out as expected.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Customized and made-to-order products<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Most of our items are manufactured specifically when you place your order, rather than being shipped from a warehouse with pre-existing stock. This allows us to offer you unique designs, but it also means that <strong>We cannot accept returns due to a simple change of mind<\/strong>, Unless the item has a manufacturing defect or has arrived damaged.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">When can you actually request a refund or a return?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns and manage refunds in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product arrived <strong>defective or damaged<\/strong> during transport<\/li>\n\n\n\n<li>You received an <strong>Incorrect article<\/strong> to whom you ordered (wrong design, size, or product)<\/li>\n\n\n\n<li>The product has a <strong>manufacturing defect<\/strong> Clearly different from the approved design<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In these cases, contact us within <strong>14 days<\/strong> from the receipt of the order, attaching a clear photo of the problem, and we will help you solve it as soon as possible.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">An important aspect that we want to explain to you honestly<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We work with different manufacturers and specialized suppliers depending on the type of product. <strong>Each supplier has its own deadlines and manufacturing and shipping conditions<\/strong>, This means that the resolution time for an issue may vary slightly depending on the specific item you have purchased. We promise full transparency: if your case requires more time than usual due to relying on an external provider, we will notify you and keep you informed throughout the entire process.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Products that do not allow returns<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Because of the personalized nature of our catalog, <strong>We cannot accept returns of<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized items with a name, initials, or a custom design, once properly manufactured<\/li>\n\n\n\n<li>Used products or those that have lost their original packaging<\/li>\n\n\n\n<li>Orders where the buyer himself provided a design, text, or image with errors<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">How to request a refund or report a problem<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Write to us at <a href=\"mailto:doctorexplainss@gmail.com\">doctorexplainss@gmail.com<\/a> indicating the order number<\/li>\n\n\n\n<li>Attach a photo of the product received (if applicable)<\/li>\n\n\n\n<li>Briefly tell us what has happened<\/li>\n\n\n\n<li>We will respond to you within a maximum of <strong>48 working days<\/strong> with the following steps<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Refunds<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Once your application has been approved, we will process the refund to your original payment method. Please note that, depending on the bank or payment gateway, <strong>It can take between 5 and 10 business days<\/strong> by being reflected in your account.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Changes<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to change the size or design, please contact us before your order is started\u2014 once production has begun, we cannot modify the details of the item.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Do you have any questions?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We are here to help you. If you have any questions about your order, please write to <a href=\"mailto:doctorexplainss@gmail.com\">doctorexplainss@gmail.com<\/a>  and we will be happy to answer you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>En Doctorexplainsstore queremos que est\u00e9s completamente satisfecho\/a con tu compra. Como cada uno de nuestros productos se fabrica bajo pedido, especialmente para ti, esta pol\u00edtica explica de forma clara qu\u00e9 puedes esperar en caso de que algo no salga como deber\u00eda. Productos personalizados y fabricados bajo demanda La mayor\u00eda de nuestros art\u00edculos se fabrican espec\u00edficamente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":13,"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/13"}],"wp:attachment":[{"href":"https:\/\/doctorexplainsstore.eu\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}