At Doctorexplainsstore we want you to be completely satisfied with your purchase. Since each of our products is manufactured to order, especially for you, this policy clearly explains what you can expect in case something doesn’t turn out as expected.
Customized and made-to-order products
Most of our items are manufactured specifically when you place your order, rather than being shipped from a warehouse with pre-existing stock. This allows us to offer you unique designs, but it also means that We cannot accept returns due to a simple change of mind, Unless the item has a manufacturing defect or has arrived damaged.
When can you actually request a refund or a return?
We accept returns and manage refunds in the following cases:
- The product arrived defective or damaged during transport
- You received an Incorrect article to whom you ordered (wrong design, size, or product)
- The product has a manufacturing defect Clearly different from the approved design
In these cases, contact us within 14 days from the receipt of the order, attaching a clear photo of the problem, and we will help you solve it as soon as possible.
An important aspect that we want to explain to you honestly
We work with different manufacturers and specialized suppliers depending on the type of product. Each supplier has its own deadlines and manufacturing and shipping conditions, This means that the resolution time for an issue may vary slightly depending on the specific item you have purchased. We promise full transparency: if your case requires more time than usual due to relying on an external provider, we will notify you and keep you informed throughout the entire process.
Products that do not allow returns
Because of the personalized nature of our catalog, We cannot accept returns of:
- Customized items with a name, initials, or a custom design, once properly manufactured
- Used products or those that have lost their original packaging
- Orders where the buyer himself provided a design, text, or image with errors
How to request a refund or report a problem
- Write to us at doctorexplainss@gmail.com indicating the order number
- Attach a photo of the product received (if applicable)
- Briefly tell us what has happened
- We will respond to you within a maximum of 48 working days with the following steps
Refunds
Once your application has been approved, we will process the refund to your original payment method. Please note that, depending on the bank or payment gateway, It can take between 5 and 10 business days by being reflected in your account.
Changes
If you need to change the size or design, please contact us before your order is started— once production has begun, we cannot modify the details of the item.
Do you have any questions?
We are here to help you. If you have any questions about your order, please write to doctorexplainss@gmail.com and we will be happy to answer you.